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Christmas Delivery Times
Please click here for all the information you need regarding our Christmas and New Year dispatch times and opening hours.
Delivery Charges
| Services Available | Carrier | Delivery Time |
Price |
| 2nd Class Tracked Delivery |
Royal Mail | 2-3 Working Days |
£3.99 |
| 1st Class Tracked Delivery |
Royal Mail | 1-2 Working Days |
£5.99 |
|
Guaranteed Next Working Day Tracked Delivery (See terms and conditions below) |
Royal Mail | Next Working Day |
£9.99 |
Any order which just contains an e-Gift Voucher will not be charged delivery. To complete your order please just select any of the delivery methods available to you and we will email the voucher within 24 hours (office working hours)
International Deliveries
Please visit our dedicated international delivery page for more information.
Delivery Terms & Conditions
Next Working Day Delivery
- Next Working Day is classed as Monday to Saturday.
- Order must be placed before 12noon for your order to be dispatched on the same day and delivered on the next working day.
| Order Placed | Dispatched | Delivered |
| Friday (after midday), Saturday, Sunday, Monday (before midday) |
Monday | Tuesday |
| Monday (after midday) - Tuesday (before midday) |
Tuesday | Wednesday |
| Tuesday (after midday) - Wednesday (before midday) |
Wednesday | Thursday |
| Wednesday (after midday) - Thursday (before midday) |
Thursday | Friday |
| Thursday (after midday) - Friday (before midday) |
Friday | Saturday |
- Next working day delivery is not available in Guernsey, Jersey and Isle of Man and will not be offered as a delivery service during the checkout.
- There are some areas in the Scottish Highlands where we may not be able to guarantee next working day delivery. We will contact you if a next working day delivery service is not available for your order.
- Please get in touch with our customer services team (before 2pm) if you would like to check whether a later dispatch is possible. We will always do our best!
- Our warehouse and offices are closed on bank holidays. Any orders placed on a bank holiday will be dispatched the next available working day.
Dispatch Times
We dispatch orders Monday to Friday, excluding bank holidays when our warehouse is closed. Dispatch times may vary over Christmas and New Year. All orders placed before 12noon will be dispatched the same day and any orders placed after this time will be dispatched the next working day. Please get in touch with our customer services team (before 2pm) if you would like to check whether a later dispatch is possible. We will always do our best! We will notify you by email when your order has been dispatched from our warehouse.
Free Shipping
Products offered with 'Free Shipping' or free postage offers are only available for the standard service and to UK addresses only.
Courier
In the event that your order is too big to be sent via Royal Mail we will use a courier service (DPD) to send your order.
Delivery Problems
If you experience any problems with your delivery please contact us and we will do our best to resolve your problem as quickly as possible.
Returns
Please see our Returns Policy section for details on our returns procedure.