Terms & Conditions

Here’s all the small print and those important bits and pieces that form the basis of your order. If you can't find what you're looking for amongst the following headings or have a question about our policies, please contact us and we'll be happy to help.

By placing an order with us, you are agreeing to accept these terms and conditions and are entering into a contract with us. We reserve the right to update these terms and conditions from time to time, modify existing terms and add new ones as required. Such changes and modifications will be effective immediately.

Accuracy

We have taken great care to ensure that our prices, stock and availability are all correct and products are fairly described. However we cannot accept liability for errors or omissions in any part of the website including, but not limited to, the description and specifications of the goods as advertised. We also reserve the right to amend this content at any time without prior notice.

All orders are subject to availability and acceptance of your order. If the goods you have ordered are not available from stock, we will inform you as soon as possible and advise a longer delivery time or suggest an alternative. You will have the option of waiting, choosing an alternative or cancelling your order.

Price

The prices payable for the goods that you order are as set out in our website. All prices are inclusive of any applicable VAT at current rates. From 1st Janaury 2021 if you are ordering from the EU, local taxes and customs duties will apply but have been included in the product price. If you are ordering from outside of the UK or EU, local taxes and customs duties may be applicable and payable before you can receive your goods. You will have the option to pay any local taxes and customs duties at the point of purchase.

For UK orders, children’s shoes are currently zero rated for VAT and therefore no VAT is added. However some of our accessories such as the polishes and waterproofing sprays will have VAT included and this is included in the price where applicable.

Delivery - UK Orders

We offer a number of delivery options and always work hard to ensure that your shoes arrive as quickly as possible and by the delivery method selected. However we reserve the right to change the delivery method from time to time, if for example we are unable to despatch the items via your chosen method for reasons outside of our control. This is including, but not limited to, restrictions on which goods can be carried (eg aerosols) and availability of the requested service.

We also cannot be responsible for the failure of the selected service to meet the indicated delivery times, provided items are despatched on time according to our service commitment. At busy times of the year, eg around Christmas, all deliveries are likely to take a bit longer than specified and this is outside of our control and we cannot be liable for any issues relating to delayed receipt of orders despatched on time and in good faith using the specified method of delivery.

Payment - UK Orders

We accept payment by credit and debit card, PayPal or direct Bank Transfer. 

Credit and debit cards

Credit and debit card payments are processed by our online payment providers Opayo.

Bank Transfer

Bank transfer payments are accepted on orders over £500. If you wish to pay using this method please select Bank Transfer as your payment method and then email us at [email protected] to arrange payment.

We must receive payment in full before we can dispatch your order.

International Orders

All international orders are managed and fulfilled by our global fulfilment partner Global-e. All payment transactions are handled by Global-e on our behalf and will show up as Global-e on your account. We are now able to offer a localised shopping experience with the facility to place orders in your local currency and a wider range of payment options that are available in your country. The payment options available for your country will be displayed during the checkout. Please visit our dedicated international service page for more details.

Your contract still remains with Happy Little Soles and we remain your point of contact for queries and customer service. Please do not hesitate to contact us if you experience any problems with your order.

Changes to your order

Please note that once your order has been placed it will be sent straight through to our warehouse and it is not possible to make amendments after this point. Our delivery team works very hard to despatch all orders as soon as possible and will be printing and packing orders 2 or 3 times a day which makes it impossible to effect changes. We will always do our best to resolve problems but this cannot be guaranteed and we are unable to take any responsibility for this. You will need to pay to return any items to us provided they were dispatched as ordered and posted to the address specified.

Stock Shortages

If any of the items you have ordered are out of stock we will refund you for the item immediately and dispatch the rest of your order to avoid any delays. If you would like to order an alternative item to replace the out of stock item please contact us and we will provide you with a free delivery code to use on the replacement order.

Returns

Please see our Returns Policy section for details on our returns procedure.

Faults

Please advise us of any suspected faults as soon as possible by emailing [email protected]. To help us resolve your fault query please include a description of the fault, your original order number (or the name and date of the order) and photographs showing the problem area so that we can decide how best to proceed. Please ensure that the photos show the following:

• The inside of the shoe showing the label
• The side profile of the shoes
• The outer sole of the shoes
• A photo of the fault(s) – close up of the fault and the whole shoe

Once we have received this information we will seek advice from the manufacturer on your behalf and in the case of a genuine fault offer to repair or replace the shoes. If we are not able to offer a repair or replacement then a credit or refund will be applied.

Please bear in mind that generally speaking any manufacturing defect will show up immediately or within the first couple of months of wear. Once a pair of shoes has been worn for much longer than this it is always difficult to judge what is just excessive wear and tear and what is genuinely an issue with the shoes. Some children are very hard on their shoes and it is important to take care of your shoes and ensure they are used appropriately to maximize their lifetime.

Refunds

We will reimburse you the cost of the shoes using the same method as you paid with. We are sorry but we are not able to refund original shipping charges. In line with Consumer Contract Regulations if you would like to return your entire order and claim your original postage back (standard postage only) please send the goods back at your own cost and we will happily provide you with a full refund, including our standard postage charge of £3.99.

We’ll refund you as promptly as possible and within 7 working days of the goods being received. Please note we will send you an email once your refund has been processed. If you have used your loyalty points to pay for your original order we will refund your loyalty points back into your account. For example if you purchase a pair of £40 shoes and you use £10 worth of loyalty points, we will refund £30 back to your original payment method and refund 10 loyalty points back into your account.

Cancellation

Under the Consumer Contracts Regulations you have the right to cancel your order without penalty within 14 days of your order date. You then have 14 days following this cancellation to return your items for a refund. If you wish to do this you will need to advise us in writing of this, simply returning your items does not count as canceling your order. This will be treated as a return rather than a cancellation.

You are liable to return the goods to us at your cost and risk. In this case you must return your entire order and send them straight back to us with all packaging intact.

We reserve the right to cancel your order if we are unable to deliver the goods to you, for example if we have insufficient stock or if certain items cannot be posted via Royal Mail. In this case we will contact you and try to offer an alternative where possible.

Ownership

This site is owned and operated by Happy Little Soles 2016 Limited which is a limited company registered in England. Our company registration number is 10509480. Our registered office is Unit 11 Pool Bank Business Park, High Street, Tarvin, Chester CH3 8JH.

Intellectual Property

Happy Little Soles is the trading name of Happy Little Soles 2016 Ltd.

Happy Little Soles.co.uk contains a variety of copyrighted material, trademarks and other intellectual property. Happy Little Soles and the Happy Little Soles logo are both registered trademarks. All rights, including copyright, trademarks and intellectual property in this website are owned by Happy Little Soles 2016 Ltd.

Any use of this website or its contents, including copying or storing elements in whole or part, other than for personal use, is prohibited without written permission.

Loyalty Scheme Points

For every £10 you spend on our website we will give you 1 point and each point is worth £1. It is then up to you how you use your points. You can save them up until you have enough to get a free pair of shoes or you can use them straightaway to save money off your next order. The choice is yours!! You can track how many points you have by visiting the ‘My Account’ section on our website and you will also be reminded of how many points you have whenever you check out.

• Our loyalty scheme is only eligible on orders placed on this website (www.happylittlesoles.co.uk).
• The scheme is only available for customers in the UK.
• Any loyalty points earned from an order will be on hold for 21 days to allow time for any returns to be processed.
• Loyalty points cannot be spent on delivery charges.
• Loyalty points cannot be collected on VAT. If you purchase an item which includes VAT (e.g. adult shoes) loyalty points will be applied on the net price.
• Loyalty points cannot be earned or spent on orders where a discount coupon has been applied.
• In the event that you have used any loyalty points to pay for an item, which is then later returned, the loyalty points will be refunded back into your loyalty account.
• If you use loyalty points on an order containing multitple items and then return part of the order, a percentage of loyalty points will be returned into your loyalty account, which is dependent on the value of the goods you are returning. For example if you place an order for 4 pairs of shoes, each priced at £30, use 10 loyalty points to help pay for the order and later return 2 of the 4 pairs, a total of 5 loyalty points will be returned to your loyalty account.
• If you return an item to us any loyalty points gained from the purchase of that item will be taken from your account. If these points are no longer in your account (e.g. you have used them on another purchase) then the equivalent value will be deducted from the refund.

Free Postage Offers

Products offered with 'Free Shipping' or free postage offers are only available for the standard service and to UK addresses only.

Discount Codes

If you are in possession of a discount code this must be applied at the checkout in order to gain a discount on your order. Discount codes cannot be applied once an order has been placed. If you are using a discount code on an order, you will not be eligible to earn or spend loyalty points on that order. Only one discount code can be used per order and (unless stated) discount codes cannot be applied to shipping costs. If you use a discount code on an order, and return all products on that order, a new discount code cannot be re-issued.

Refer a Friend

• You must be logged into your Happy Little Soles account in order to sign up and refer a friend.
• The friend you are referring must not have an account with us or placed an order with us before.
• The referrer will only receive one 10% discount per friend referral.
• The friend you are referring must use the link in the email in order to claim 10% off their first order.
• The friend you are referring must use the link in the email in order for you to get 10% off your next order.
• Your 10% discount will only be issued when your friend's order has been shipped from our warehouse and deemed to be complete.
• Any discount code issued to either you or your friend can only be used once.
• Any discount code issued to either you or your friend cannot be used in conjunction with our loyalty scheme or any other offer using a discount code.
• To redeem a discount code the unique ten-digit code must be entered into the 'Apply Discount Code' box located in the checkout or in the 'Enter Discount Code' box located on your shopping cart page.
• We work with a partner called Lootly in order to deliver the refer a friend scheme.

Newsletter Sign Up Offer

Our newsletter sign up offer is available to new subscribers only. Once you have confirmed your subscription you will receive an email with your unique 10% OFF code in (please allow 1 hour for this to arrive in your inbox). This code can only be used once and cannot be used in conjunction with our loyalty scheme or any other discount code. If you have previously subscribed to our newsletter then you will not be eligible to claim a 10% off code. Normal rules on discount codes apply (please see above).

Vegan Friendly Products

We classify our vegan products as ‘Vegan Friendly’ rather than true vegan. This is because whilst we ensure that the main materials used are synthetic and aren’t derived from animals, the majority of our suppliers are not in a position to guarantee that all of the minor materials (such as adhesive and dyes) meet full vegan standards. Whilst we therefore believe that the shoes are vegan we are not in a position to be able to fully guarantee this.

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